Overview
Last updated July 30, 2026
Thank you for your purchase. We hope you are happy with your purchase. However, if you encounter any of the of the following issues we will be happy to issue you a refund:
- Wrong item delivered ( needs photo delivered item and original order )
- Item description does not match delivered item ( needs an explanation of the discrepancy )
Please see below for more information on our return policy.
Returns
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at info@thecopiersoure.com to obtain an Return Merchandise Authorization (RMA) number.
After receiving an RMA number, place the item securely in its original packaging, and mail your return to the following address:
The Copier Source Attn: ReturnsRMA #
425 Gaston Foster Rd Ste J, Orlando, FL 32807 United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned:
- Any new printing or finishing equipment
- Any item marked as “Clearance”
- Any item that is on sale
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Questions
If you have any questions concerning our return policy, please contact us at: (407) 218-1703 OR info@thecopiersoure.com